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CRM 2.0

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What most people really want is simply to get appropriate service, especially when they need it, the moment they need it. Definition is: CRM 2.0 is a philosophy & a business strategy, supported by a technology platform, business rules, processes and social characteristics, designed to engage the customer in a collaborative conversation in order to provide mutually beneficial value in a trusted & transparent business environment. It's the company's response to the customer's ownership of the conversation.

Kanał: Education
Wysłano: November 30, 1999 at 12:00 am
Autor: atomicagency

Długość filmu: 02:05
Ocena: 5.0
Odsłon: 11380

Tagi: CRM  2.0  

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Komentarze

64dr64d (November 30, 1999 at 12:00 am)
That's excellent, using this one in class.
hansonbravo (November 30, 1999 at 12:00 am)
@MrCHENSTER1 DA
UK2AK (November 30, 1999 at 12:00 am)
That was without a doubt one of the best, most insightful viral ads I have ever seen done. It could apply to so many things well beyond CRM. I wish I could give it more than 5 stars, to offset the people who no doubt won't "get" this.
schephalica (November 30, 1999 at 12:00 am)
sdsd
MrCHENSTER1 (November 30, 1999 at 12:00 am)
is that a movie

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